It could be one of these three reasons:
1. The clinician billed under the wrong facility
2. The clinician billed for the wrong date
3. The bill has the incorrect provider number
Pick one of the consumers you billed for, and go to your tree view in the chart and look at the “billing record – last 60 days”
When you open it, look for the service that was missing from your billing summary, and check the billing date, facility, and provider number to make sure they are correct.
If at least one of these is incorrect, you will have to send a MIX message to Shannon Anderson to correct.