FAQ

Default solution folder, feel free to edit or delete it.

I can't scroll down the tree view, in MIX. How do I reset the window position?
To fix this issue you will have to go to: File >Return   Utilities (at the top of the screen) >Reset Window Position T...
Tue, 7 Oct, 2014 at 9:40 AM
How do I change my network / email password?
Here are two easy ways to change your password: You can change your network/email password by clicking the link below.   http://cumminsbhs.logon...
Tue, 16 Mar, 2021 at 12:07 PM
My MIX window is off the screen. What do I do to get it back on the screen?
1. You will need to move the window back to the correct position by pressing the windows key (on your keyboard) plus one of the arrow keys until the window ...
Mon, 8 Jul, 2013 at 4:51 PM
My laptop can't connect to or detect a wireless signal. How do I get connected?
​Check to see if the wireless antenna light or button is turned on.  Then, try connecting again. If the wireless antenna is on, you can try reboot...
Wed, 16 Jul, 2014 at 1:26 PM
Who should I contact if I want to request a new computer or another IT-related item?
Create a new ticket in the Freshdesk portal, and attach the requisition to the ticket, similar to the way you would attach it to an email.   Freshdesk...
Tue, 17 Jun, 2014 at 2:10 PM
What are the different ways to contact the Helpdesk?
There are four ways to contact the Helpdesk:  1. Email  2. Submitting a ticket via the Portal   3. Calling us by phone  4. In person It ...
Mon, 17 Jun, 2013 at 4:48 PM
I received an e-mail asking for my password and other personal information. Should I respond?
Never reply or respond to email that requests information such as your password, your birth date, your credit card and bank account numbers, your Social Sec...
Mon, 17 Jun, 2013 at 5:16 PM
Can I get email on my phone?
There are two ways to get email on your phone. 1. Using Outlook Wep App (webmail)   Everyone can get email on their phones this way by o...
Mon, 26 Jan, 2015 at 10:37 AM
My Message Light is blinking, but I don't have any new messages. Why is the Message Light on?
One feature of Toshiba phone systems is the ability to call an extension – then press your message light, or certain digits – to light up the message light ...
Mon, 5 May, 2014 at 10:12 AM
Why are my notes not showing up in my billing summary, in MIX?
It could be one of these three reasons: 1.  The clinician billed under the wrong facility 2.  The clinician billed for the wrong date 3.  T...
Thu, 20 Jun, 2013 at 10:43 AM